Mô tả công việc
About: Act as the dedicated HRBP for Operations and Back Office, providing and delivering solutions across organization, workforce, performance, talent and employee lifecycle management. The role serves as a key bridge between HR and HOFs/Managers, translating people needs into effective, consistent and data-driven HR solutions.
Responsibility
HRBP Partnering – Operations & Back Office
- Serve as the HRBP point of contact for Operations and Back Office, bridging HR and HOFs/Managers.
- Meet HOFs/Team Leads regularly to identify people needs and turn them into concrete HR actions.
- Advise on and implement structure changes, staffing/shift models (HQ, HUB HCM, HUB HN) and change management.
- Handle employee relations (grievances, discipline, conflicts) per Company policy and Labor Law.
Workforce Planning & Org Structure
- Manage headcount, HC movements and HRIS data; flag budget and HC utilization risks early.
- Work with the HRBP Manager and TA on quarterly/annual workforce plans, including high-volume and seasonal hiring.
- Maintain company org charts, the resource allocation file (beTribe) and the Division/Department Functions & Responsibilities charter.
Employee Lifecycle
- Deliver weekly new-hire orientation and keep Orientation materials up to date.
- Run onboarding and probation KPIs, ensuring every new hire has probation KPIs within week one.
- Manage exit data, conduct exit interviews and coordinate exit procedures.
Performance & Talent Management
- Run the performance cycle (KPI cascading, mid-year/year-end reviews, calibration); coach managers on feedback and people development.
- Run Competency Assessment & IDP (9-box) for promotions; build competency frameworks where missing
- Build talent pipelines and succession maps (Team Lead/Manager and above); monitor attrition, hold stay interviews and flag flight risks.
Learning & Development:
- Run the annual TNA and deliver BeManager programs end-to-end, from vendor selection to post-training evaluation.
- Advise on external training: payment procedures, training commitments and reimbursement.
- Manage implemented training programs, including license and access management, account provisioning, communications, and Top Learner recognition.
HR Policies, Processes & HRIS
- Prepare weekly/monthly people reports: HC, attrition, hiring and people risks.
- Own the monthly HR Report and the monthly/YTD training report.
- Other task assignment by Line Manager
Yêu cầu công việc
- Bachelor’s degree or higher in Human Resources, Economics, Law, or related majors.
- At least 05 years of experience in a similar position at companies with a scale of 500+ headcount.
- Experience with Operations (customer service, multi-site) or Back Office preferred
- Strong in the employee lifecycle and Vietnamese Labor Law; experienced in L&D, policy drafting and training delivery.
- Analytical, communicates well at every level; proactive and able to manage many recurring deadlines at once.
- Proficient in MS Office, including Excel, Word, Visio, and PowerPoint.
- Excellent communication skills, customer-service mindset, enthusiastic, and helpful.
- Hard-working, honest, resilient under pressure, and highly responsible
- Good English
- Proficient in HRIS, Excel/Google Sheets and MS 365; Canva and AI tools are a plus.
