The Company is understood as BE GROUP Joint Stock Company.
The e-commerce website is a website set up by the Company to serve a part or the whole process of providing the Company’s services of passenger and goods transportation by car or two-wheeled motorbike: From displaying and introducing Transportation Services to signing contracts, providing services, paying and providing after-sales services of the Company.
The e-commerce trading platform is the Company’s e-commerce website or application that allows business people, organizations and individuals other than website/application owners to carry out a part or the whole process of making purchases and sales of goods and services on it.
The e-commerce trading platform application is the Company’s application on mobile devices that allows business people, organizations and individuals other than application owners to carry out a part or the whole process of making purchases and sales of goods and services on it.
Personal information is information that contributes to the identification of a specific individual, including name, age, home address, phone number, medical information, account number, information about personal payment transactions and other information that the individual wishes to keep confidential.
Personal information collection is the collection of information to be put into the Company’s database, including the Consumer’s personal information in the Company’s e-commerce activities.
The Consumer is the person who buys and uses the Company’s products and services for the consumption and other activities of that person, his/her family or organization.
Personal Data is any information which can be used to identify you or from which you are identifiable. This includes but is not limited to your name, nationality, telephone number, bank and credit card details, personal interests, email address, your image, government-issued identification numbers, biometric data, race, date of birth, marital status, religion, health information, vehicle and insurance information, employment information and financial information.
The Driver is the person who provides the relevant solutions to consumers through the services, including Ride-Hailing, delivery and food.
Collection of Personal Data
The provision of your Personal Data is voluntary. However if you do not provide Be Group your Personal Data, Be Group will not be able to process your Personal Data for the Purposes outlined herein.
“Personal Data” means information about you, from which you are identifiable, including but not limited to your name, identification card number, birth certificate number, passport number, nationality, address, telephone number, fax number, bank details, credit card details, race, gender, date of birth, marital status, resident status, education background, financial background, personal interests, email address, device or other ids (advertising id, android id, imei, BSSID), precise location, approximate location, your contact list, your occupation, your designation, your images in your Be Group.
We will use this information for the purposes of:
– Authenticating the user.
– Where applicable, linking the authorized user’s account with the client ‘s Be for Business Account or tracking the authorized users ‘ business profile bookings on the Apps, as the case may be.
– Verifying the corporate billing status of such authorized users from time to time.
– Detecting pick-up locations and abnormal route variations.
– Feedback, ratings and compliments.
– Transaction Information (such as payment method and distance travel).
– Personal data you enter in messages when you use our in-app communication features;
– Personal data that may be captured through your interaction with us, our agents, in-vehicle audio and/or video recording during a ride (such as your image or voice or both, and its related metadata).
In case you are a driver partner, we may collect more information including: telematics data, your vehicle registration data and audio/video recording during a ride.
When we collect Personal Data, including but not limited to your name, contact information and other identification information where needed from other sources, we make sure that that data is transferred to us in accordance with applicable laws. Such sources include:
– Referral programmes;
– Our business partners, such as fleet partners, payment providers, ride-hailing partners and transport partners;
– Insurance and financial providers;
– Credit bureaus, alternative credit scoring agencies and any other credit reporting organizations;
– Publicly available sources of data;
– Governmental sources of data;
– When our users add you as an emergency contact;
In some situations, you may provide Personal Data of other individuals (such as your spouse, family members or friends) to us. For example, you may add them as your emergency contact or when you use the in-app chat. If you provide us with their Personal Data, you represent and warrant that you have obtained their consent for their Personal Data to be collected, used and disclosed as set out in this policy
Sensitive Personal Data
Some of the Personal Data that we collect is sensitive in nature. This includes Personal Data pertaining to your race, national ID information, religious beliefs, background information (including financial and criminal records, where legally permissible), health data, disability, marital status and biometric data, as applicable. We collect this information only with your consent and/or in strict compliance with applicable laws.
Applicable to all Consumers; partners participating in the order and use of the Company’s services of passenger and goods transportation by car or two-wheeled motorbike who access and provide their personal information via the website and/or the Company’s Be application, email, telephone, through documents and other legal means.
Applicable to all staff and experts at the Company.
In the process of setting up and operating the e-commerce trading platform, the e-commerce trading platform application commits to and is responsible for implementing the policy of protecting and keeping confidential the personal information of the Consumers, partners according to the following specific terms:
1.Compliance with the regulations on the protection of the Consumer’s personal information in accordance with applicable laws.
2.The Company DOES NOT steal, use, disclose, transfer or sell information related to business secrets or personal information of the Consumers, partners in e-commerce without the consent of the related parties unless otherwise provided by law.
3.Responsibility to protect the personal information of the Consumer:
In the course of e-commerce business, if the Company collects the personal information of the Consumer, it must comply with applicable laws on the protection of personal information.
In case the Company, in e-commerce business, authorizes a third party to collect and store the personal information of the Consumer, we are responsible for:
Establishing a contract between the two parties which must clearly specify the responsibilities of each party in complying with applicable laws on the protection of personal information;
If the contract between the two parties does not clearly specify the responsibilities of each party, the affiliated company is held responsible in case the collection, storage and use of the personal information of the Consumer violate the provisions of applicable laws on the protection of personal information.
4.1. Purposes of personal information collection
Introducing the company’s products and services to the Consumer; Establishing and performing the provision of the Company’s goods, transportation services, payments and after-sales services; Supporting the Consumer on purchasing products; Answering the Consumer’s questions; Providing the Consumer with our latest information; Evaluating and upgrading the content and interface of the website and application.
4.2. The Consumer is guaranteed the safety and confidentiality of his/her information when participating in the transactions and use of the Company’s products and services, unless the information is required by competent authorities.
4.3. In case of collecting, using and transferring the Consumer’s information, the Company is responsible for:
Notifying the Consumer clearly and publicly of the purposes of the collection and use of his/her information before doing so;
Using the information in accordance with the purposes notified and with the consent of the Consumer;
Ensuring the safety, accuracy and completeness when collecting, using and transferring the Consumer’s information;
Providing the measures for the Consumer to update and edit the information when he/she finds it inaccurate or doing so ourselves;
Only transferring the Consumer’s information to third parties with the consent of the Consumer unless otherwise provided by law.
4.4. Scope of personal information use
The Company undertakes to use the Consumer’s personal information strictly for the purposes and scope notified except in the following cases:
There is a separate agreement in writing to the Consumer on the purposes and scope of use in addition to the purposes and scope notified;
To provide services or products requested by the Consumer within the legal, valid business lines of the Company;
To fulfill obligations as prescribed by law. The use of information specified in this Clause includes sharing, disclosure and transfer of personal information to third parties.
4.5. The Company undertakes to use the Consumer’s Personal Information only for the purposes of establishing, performing contracts for sale and purchase of goods and services between the Company and the Consumer; not disclosing the Consumer’s personal information to any other Party unless with the Consumer’s written consent and/or is required by law.
4.6. Information storage time: As required by the provision of services to the Consumer and in accordance with relevant applicable laws.
4.7. Individuals or organizations that may have access to personal information: Only the Consumer has the right to access his/her personal information upon request in writing or email to the Company’s the Consumer Service Department; the competent authorities and/or authorized individuals of the authorities in accordance with relevant applicable laws.
4.8. When it is necessary to know about the collection and processing of his/her personal information; to access and edit the personal information provided to the Company through the use of services, the Consumer can contact the Company’s the Consumer Service Department via:
Address: 6th Floor, 146 Nguyen Dinh Chieu, Ward 6, District 3, Ho Chi Minh City, Vietnam; or
Email: [email protected] so that the Consumer can inquire about the collection and processing of information related to himself/herself;
The e-commerce service provision application that we are providing.
4.9. The above contents must be clearly displayed to the Consumer before or at the time of information collection.
5.Inquiry for the Consumer’s permission when collecting information
5.1. Except for the case specified in Clause 4.5.4, the collection and use of the Consumer’s personal information on the e-commerce website (hereinafter referred to as the information collection unit) must be subject to the prior consent of the Consumer who owns that information (hereinafter referred to as the subject of information).
5.2. When collecting the Consumer’s personal information, the Company must establish a system for the subject of information to express the subject’s consent clearly through online functions of the website, application, email, text message, or other means as agreed between the two parties.
5.3. When collecting the Consumer’s personal information, the Company must have a separate system for the subject of information to choose whether to allow or not to allow the use of his/her personal information in the following cases:
Sharing, disclosing and transferring information to a third party;
Using the personal information to send advertisements, product descriptions and other commercial information.
5.4. When collecting the Consumer’s personal information, it is not necessary to obtain the subject of information’s prior consent in the following cases:
Collecting personal information that has been publicly announced on e-commerce websites;
Collecting personal information for signing or performing of contracts for sale and purchase of goods and services;
Collecting personal information to calculate the prices and charges for the use of information, products and services in the online environment.
6.Assurance of personal information safety and security
6.1. When collecting information, the Company must ensure the safety and security of personal information that the Company collects, stores and take measures to prevent the following acts:
Stealing or unauthorized access of information;
Unauthorized use of information;
Unauthorized edit or deletion of information.
6.2. When collecting information, there must be a system to receive and resolve the Consumer complaints related to the use of personal information for the wrong notified purposes or scope.
When the Consumer has a complaint related to the personal information being used for the wrong notified purposes or scope, the Consumer can contact the Company’s the Consumer Service Department via the following methods:
Contact us directly at: 6th floor, 29 Le Duan Street, Ben Nghe Ward, District 1, Ho Chi Minh City, Vietnam or Contact us via email: [email protected] or via other suitable methods.
6.3. In case the information system is hacked, creating the risk of losing the Consumer’s information, the information storage unit must notify the authorities within 24 (twenty four) hours after detecting the incident.
7.Checking, updating and editing of personal information
7.1. The Consumer who is the subject of information has the right to request the Company to check, update, edit or delete his/her personal information.
7.2. When the Consumer requests the Company to check, update, edit or delete his/her personal information, the Consumer can contact the Company’s the Consumer Service Department via the following methods:
Contact us directly at: 6th floor, 146 Nguyen Dinh Chieu, Ward 6, District 3, Ho Chi Minh City, Vietnam; or
Contact us via email: [email protected] or via other suitable methods.
7.3. The Company will check, update, edit or delete the Consumer’s personal information upon request or the Company may provide the Consumer with the tools to check, update and edit his/her personal information himself/herself.
8.Provision to other entities
The Company may use a number of other entities to provide products or services to the Consumer. We also need to exchange your personal information with these entities in order for them to fulfill your request. These entities are not allowed to use your personal information for other purposes and we also require them to comply with the privacy regulations when providing services.
When programming the website, we may put commercially reasonable regulations to prevent illegal access and improper use of personal information provided to the Company through using this website. If this website supports online transactions, it will adopt a technology standard called SSL (Secure Sockets Layer) to protect the security and safety of data transmission.
Because there are always risks associated with the provision of personal data, whether provided in person, over the phone, over the internet or through other technical means; and there is no technical system that is absolutely safe or resistant to all “hackers” and “tamper” (unauthorized intruders accessing the information), the Company always endeavors to take the appropriate precautions for each feature of the information to prevent and minimize possible risks when the Consumer uses this website.
10.Safety in payment
All Consumers participating in transactions at our Company via credit card/ debit card/domestic ATM card are kept confidential by encryption. In addition, when making online payments, please note the following details:
Only make payment on websites with a certificate of safety and security for the card system.
Do not let others borrow your credit card or account to make payments on the website; In the event of an unexpected transaction, please notify us immediately so that we can provide timely assistance.
Check your bank account regularly to make sure all card transactions are under control.
11.Use of “cookies”
Cookie is a text file that is placed on the Consumer’s hard drive by a web server. Cookies are not used to run programs or deliver viruses to the Consumer’s computer. Cookies are assigned to the Consumer’s computer and can only be read by a web server on the domain that sends the cookies to the Consumer.
The Company uses “cookies” to help personalize and maximize the efficiency of the Consumer’s use of online time when accessing without having to re-register existing information.
The Company refuses to serve minors (as determined by the local law in which the Consumer resides). They may not purchase or attempt to use goods and services under other legal regulations on this website if there is no approval from his/her parents or legal guardians unless the local law allows it.
13.Links to other websites
This website may contain links to other websites placed for the purposes of introduction or supplementation of relevant information for your reference. The Company is not responsible for the content or behavior of any other website.