Privacy Policy

1. General provisions

1.1 This Personal Information Privacy Policy (hereinafter referred to as: “Privacy Policy”) is issued by Be Group Joint Stock Company, tax code: 0108269207, address: 16th floor, Building Sai Gon Tower, 29 Le Duan, Ben Nghe Ward, District 1, Ho Chi Minh City (hereinafter: “Be Group”) is applicable to any organization or individual that accesses, registers or uses. Be Group products, services, websites or applications.

1.2 Be Group recognizes the importance of the personal data you have entrusted to Be Group and believes that Be Group is responsible for properly managing, protecting and processing your personal data. This Privacy Policy helps you understand how Be Group collects, uses, discloses and / or processes the personal data you have provided to Be Group and / or stores Personal Data about you, whether present or in the future, and to help you make an informed decision before providing us with any of your Personal Data.

1.3 This Privacy Policy deals with the collection, processing, use, disclosure and storage of Personal Data by Be Group and / or its subsidiaries, affiliates, affiliates, and entities. any association with Be Group, Be Group’s manager, partner, employee, employee, or consultant (“Representative”). Personal Data includes information, data about you that Be Group holds or collects directly or indirectly from your provision to Be Group, or information collected through your access, register, provide / use Be Group’s products, services, websites or applications, or from your data or information sources in accordance with the law.

2. Personal Data Processing Facility

2.1 By accessing, registering, or using Be Group’s products, services, websites and / or apps, you acknowledge, accept and agree to the provisions of this Privacy Policy. This, and hereby you agree, to permit Be Group and / or its Representative to collect, process, use, disclose, and store Personal Data in accordance with this Privacy Policy. If you do not agree to allow Be Group to collect, process, use, disclose and store your Personal Data as set forth in this Privacy Policy, please do not use the products or services. service or failure to access Be Group’s website or apps.

2.2 You may withdraw your consent for Be Group and / or its Representative to process Personal Data by giving them notice of this. In this case, you note that your withdrawal of consent will not affect the legality of the previous processing of Personal Data on the basis of your consent, and that the Personal Data is also will continue to be archived in accordance with applicable law. In addition, when you refuse to provide or provide incomplete or inaccurate information or comply with legal obligations, Be Group may not provide you with products or services. completeness and quality according to the statement.

2.3 You agree not to provde Be Group / Representative any inaccurate or misleading information and you agree to notify us of any inaccurate or misleading information. your information change.

2.4 Be aware that the Internet is not a secure form of communication, and all risks associated with sending and receiving information over the Internet include the risk of unauthorized access and interference by third parties. . Information transmitted over the Internet may have to be transmitted across many countries or regions (even when the sender and receiver reside in the same country or territory), including countries and regions. territories where data protection and security laws are not as complete as the laws in the countries or territories in which you reside. Be Group / Representative is not responsible or responsible for the security, security or integrity of your Personal Data when it is transmitted through the Internet.

3. Commitment to Privacy

3.1 Be Group is committed to complying with the following principles in the process of collecting, processing, using and disclosing Personal Data:

– Collection of Personal Data necessary for collection purposes in this Privacy Policy;

– Personal Data is processed lawfully, fairly, transparently and in accordance with applicable applicable laws;

– Personal Data is collected for a specific, clear, legal purpose and will not be processed beyond the purposes stated in this Privacy Policy and in accordance with applicable applicable laws;

– Your Personal Data is stored appropriately and to the extent necessary for processing purposes in accordance with applicable applicable law;

– Apply technical and organizational measures in accordance with applicable applicable laws to ensure the security of personal data as appropriate, including safeguards against unauthorized access. Authorized or unlawful personal data and destruction, loss, or unintended damage.

3.2 In addition to the above, Be Group is committed to complying with other principles set forth by law on the protection of personal data, especially those relating to the rights of owners of Personal Data.

4. Collecting Personal Data

Be Group collects your Personal Data from the various sources listed below. Be Group may collect, link and combine your Personal Data to best facilitate your provision / use of Be’s products, services, websites, and apps. Group.

4.1 Collection of Personal Data when you provide it to Be Group
Name, ID number / citizenship / passport number and other identifying information;

Contact information such as phone number, mailing address, email address, fax number; permanent residence, temporary residence, or other residential address, personal email address, interests, other information relating to special requests from you;

– Information such as profile / declaration request, registration from Be Group so that you are eligible to provide / use Be Group products and services;

– Credit or debit card information such as cardholder’s name, card number, expiration date, verification code;

– Information exchange, feedback and reply between Be Group and you when you contact Be Group via channels: phone, email, text, … or vice versa (Be Group contacted you);

– Information related to social networks: depending on the settings of the social networks you use, Be Group may receive information (aliases, images, videos, articles, …) from providers. level of your social network when you use your social network account to connect, participate, register for access to websites, application be;

– Sensitive information and data based on inherent characteristics and common knowledge such as nationality, judicial record, biometric data, health, education, finance, employment, … are only collected. this information when you agree or when Be Group is in strict compliance with the applicable applicable laws and regulations and this Privacy Policy;

– The information you agree to provide to Be Group through the programs and events that you agree to declare and provide to Be Group / Representative.

4.2 Collection of Personal Data when you use Be Group’s products, services, websites, and apps:

– Information of transactions (time, location, distance, trip itinerary …);

– Information about payment (amount, form, time, … payment);

– Evaluate and comment on your provision / use of the service;

– Your position;

– Information about configuration, software, hardware, … equipment used to access the website, application be;

– Exchange and give feedback between you and Be Group, the service provider partner with Be Group in the course of using the service, accessing websites and applications be.

4.3 Collection of Personal Data from other sources of information, data:

In addition to the sources of Personal Data as set out in clauses 4.1 and 4.2, Be Group collects Personal Data from other sources in accordance with the personal data protection legislation, in particular. Regulations relating to the rights of holders of Personal Data, including but not limited to:

– From a third party authorized to provide or disclose your Personal Data;

– From publicly available data sources;

– From a competent state agency;

– From member units, affiliates, affiliates, partners, and other service providers of Be Group.

5. Purpose of Collection

5.1 Providing products and services to you

– Handle your requests to provide products or services;

– Provide products and services according to your requirements and maintain customer relationships with you;

– Verify the suitability when you register, provide / use products, services;

Analysis and statistics, including behavioral analysis and personal history;

– Establish, continue and manage relationships with customers and accounts;

– Conducting market research and surveys to improve products and services;

– Provide you with promotions, frequent flyer programs;

Proposing, acquiring, providing, facilitating or maintaining insurance or financial products, solutions;

– Be Group / a member unit introduces you to its value-added products and services / Be Group’s cooperative partner.

5.2 Offer a frequent flyer program

Be Group uses your Personal Data to (i) update information about new frequent flyer program policies and regulations, (ii) send you promotions and incentives for the association. (iii) contacting you in order to deal with your inquiries, (iv) providing products or services requesting membership, (v) managing, analyzing and evaluating information data. member needs to provide appropriate policies, (vi) receive information, suggestions, suggestions and complaints from members to improve service quality better.

5.3 Comply with regulations on accounting and taxation

Be Group collects, stores and uses your Personal Data for internal business purposes such as record keeping and compliance with legal obligations of accounting, sales invoices, and taxation. of applicable law.

5.4 Customer care and support

Be Group uses Personal Data to provide you with the following customer care services: (i) receive information, suggestions, suggestions and complaints from you to improve service quality. , (ii) contact to deal with requests from you, (iii) perform statistical analysis to develop and complete services and offers based on your personal information and requests, and (iv) provide faster customer support as well as improve Be Group content, website design and apps, (v) conduct your satisfaction survey to better understand customer needs, and (vi) resolve your complaint.

5.5 Contacting you

Be Group uses Personal Data to contact you via: email, phone call, SMS, post; or other forms of notice to perform the provision of Be Group services at your request or in case of need.

5.6 Direct marketing

For marketing purposes of Be Group and / or third party products and services (including but not limited to: business partners; affiliates, affiliates, and sponsors Be Group; its affiliates, co-operators) may sell, market or promote, whether such products or services are present or created in the future. Be Group may make marketing communications to you by: email, phone calls, SMS, postage, or other forms of notices for you to receive marketing communications. If you wish to unsubscribe from the processing of Personal Data for marketing purposes, you may submit a cancellation request via the unsubscribe link from email, text message; reject incoming calls.

5.7 Development Research and Confidentiality

Be Group may use the Personal Data that Be Group collects for testing, research, analysis and development of products and services. This allows Be Group to understand and analyze your needs and preferences, protect your Personal Data, and improve and enhance the safety and security of its products, services, and websites. Be Group’s applications, develop new features, products and services and facilitate financial solutions, insurance, …

5.8 Ensuring security, safety and legal matters

Be Group uses your Personal Data to protect the safety of you and others in the provision / use of the service by (i) verifying, verifying identity upon request and providing / using services, (ii) when we are requested, consulted, recommended, or requested by entities, individuals, legal advisors, finance, accounting, auditing, insurance, ( iii) share your identity and related information with authorized public authorities in accordance with the law.

In addition, Be Group uses your Personal Data in connection with splitting, splitting, merger, acquisition, joint venture, sale of corporate assets, consolidation, restructuring, finance, asset transactions. trade or acquire all or part of Be Group’s business.

5.9 For other purposes

– To maintain and manage any software updates and / or other updates and support may be required from time to time to secure products, services, websites and Our beige app works smoothly;

– Any other purposes that Be Group informs you at the time of obtaining your permission or when Be Group has strictly complied with applicable laws and this Privacy Policy.

6. Do Not Share Personal Data

Be Group will not provide or disclose your Personal Data to any third party, except under certain circumstances necessary for the performance of one or more of the Personal Data collection purposes set forth in the Privacy Policy. This secret is as follows:

– Be Group’s business cooperation partners, affiliates, affiliates, subsidiaries, affiliates, and individuals related to the provision / use of products and services. your request;

– Departments / departments, officers, employees and agents of Be Group include but are not limited to: payment processing, support, debt collection, background check, operation;

– Service providers such as: storage equipment / software provider; data analysis provider; marketing partner; financial and insurance partners; identity identification service provider; legal consultancy organizations, units and individuals; organization, audit unit, financial consultant;

– Organizing and implementing programs and events associated with Be Group to provide products, services, incentive programs and utilities to you;

– Courts, specialized state regulatory agencies (including domestic and / or foreign regulators), judgment enforcement agencies, tax authorities or other competent authorities to which we are requires disclosure in accordance with applicable law;

– Any organization or individual in accordance with applicable laws or regulations or agreements / contracts / commitments between related parties that allow or require the disclosure of information to them.

7. Use of Cookies

7.1 Cookies are small data files that are set up on your devices when you visit Be Group’s website or apps or when you access Be Group’s online advertisements or provider for BeGroup. Cookies and similar technologies are used to identify your device for the following purposes:

– allow Be Group’s servers to determine if your set cookies are enabled or disabled and from which we can see if data may be collected from you;

– store your access preferences, so that you do not have to re-select options when you return to Be Group’s website or application;
– temporarily allow you to carry information between Be Group’s websites or apps and prevent you from having to re-enter such information;

– track your visit to Be Group’s website or be application, from which we can collect new and current visitors to Be Group’s website or be app. Group and evaluate the effectiveness;

– temporarily store access information on Be Group’s website or apps for a better experience;

– make Be Group’s website or application more practical than your needs;

– provide online advertisements and offers on Be Group or third-party websites or apps to capture your interest.

7.2 These cookies may be installed on your device by us or by a third party on our behalf (for example, advertising networks or service providers such as web traffic analysis services). . Most websites or mobile applications are set up to accept cookies. You can still choose to “disallow” cookies by changing your browser and application settings, but if you block all cookies, including extremely necessary cookies, you may encounter some functions on Be Group’s website or beep app will not function properly.

8. Supervision

To the extent permitted by law, Be Group may record, record and monitor electronic communications between you and Be Group to ensure compliance with regulatory and regulatory obligations and regulations. of our internal books for Personal Data collection purposes.

9. Methods For You to Access, Adjust, and Destroy Your Personal Data

You have the right to inspect, update, correct or cancel your personal information:

– By logging into your account on Be Group’s electronic information sites (if any) and then editing your personal information; or

– You can request access and / or request correction of Personal Data, request to limit or cancel the processing of your Personal Data (unless otherwise required by law and / or raise any questions regarding your Personal Data by sending information to email: [email protected] or by contacting the call center by phone: 1900 232345.

10. Retention of Personal Data

Be Group stores your Personal Data for legal, managerial, sales and operational purposes.

Be Group will store the Personal Data you provide in the course of providing products or services or until the purpose of collection is completed or until you have requested to cancel, delete or prevent access. , using the Personal Data provided. Where applicable law allows or requires your Personal Data to be permanently archived or to be stored for a definite period, Be Group will comply with, perform its obligations to store the Personal Data. you by law.

11. Associated Website and Application Sites

This Privacy Policy of Be Group does not apply to third-party websites and affiliate applications where online advertisements are placed for products, services, websites, Be Group’s applications or to third-party websites and apps that Be Group does not operate or control.

12. Amendment, Supplement to Privacy Policy

This Privacy Policy may be amended and supplemented from time to time and periodically reviewed by Be Group.

Be Group reserves the right to amend and supplement the terms and conditions of this Privacy Policy at any time by posting it on Be Group’s website and / or application. By continuing to access, subscribe to, or use Be Group products, services, websites or apps after modifying, updating or modifying this Privacy Policy, you agree to accept amendments and supplements from Be Group.

13. Information Collection and Management Unit

Be Group customer support center.

Contact information:

– Email: [email protected]

– Phone: 1900 23 23 45

14. Effect And Transitions

This Privacy Policy is amended and supplemented on july 17, 2020.

Personal Data that has been previously collected, processed, used, disclosed and stored will continue to be collected, processed, used, disclosed and retained in accordance with the provisions of this Privacy Policy. This secret. This Privacy Policy is an integral content of the Operation Regulations of the e-commerce floor, the General Terms of Use announced by BE GROUP at the website address: https://www.be.com.vn. Customers need to regularly access this website to update any amendments and supplements (if any).

Information Management And Control Measures On The Application be

Prohibited acts on the application be and remedial measures:

1. For Drivers

Manual suspension for the following violations:

Act related to Sexual Harassment (written or verbal)
1st time: Lock account 15 days
2nd time: Lock the account permanently
Committing criminal acts
1st time: Lock the account permanently
Propagate or persuade others to spread fraudulent or fake news, defame the company directly or through the media
1st time: Lock the account permanently
Using fake data and accounts to register accounts: driver license, fake ID card, account usage is terminated, …
1st time: Lock the account permanently
Partner or customer accounts have signs of being hacked, compromised by third parties
1st time: Lock account 15 days
2nd time: Lock the account permanently
Carelessly driving, unsafe, causing serious accident
1st time: Lock the account permanently
Distributing information about phone numbers, pictures or other information of other customers by any means (including social networks)
1st time: Lock the account permanently
Partner acts that offend honor, dignity, or harm be Group’s employees
1st time: Lock account 15 days
2nd time: Lock the account permanently
Partners use stimulants, alcohol, affecting the safety of the trip
1st time: Lock account 15 days
2nd time: Lock the account permanently
Giving goods or money to be Group employees for the purpose of breaking the rules
1st time: Lock the account permanently
Discovered or reported to carry a sharp weapon or a stimulant while on an order
1st time: Lock the account permanently
Partners have an act of arguing, provoking a fight (verbally or in writing) with customers during or after the trip.
1st time: Lock the account permanently
Drop the passenger off the bus before reaching your destination or ask another partner to make a trip
1st time: Lock account 7 days
2nd time: Lock account 15 days
3rd time: Lock the account permanently
Wrong vehicle (not matching license plate number)
1st time: Warning
2nd time: Lock account 7 days
3rd time: Lock account for 15 days
Fight / Quarrel with other be Group drivers in front of customers or in public areas (Active / Inactive)
1st time: Warning
2nd time: Lock account 7 days
3rd time: Lock account for 15 days
Prevent other drivers from fulfilling their orders
1st time: Warning
2nd time: Lock account 7 days
3rd time: Lock account for 15 days
Contact the customer for matters other than the issue of the order
1st time: Warning
2nd time: Lock account 7 days
3rd time: Lock account for 15 days
Ask customers to pay additional charges (tips, parking fees, gas costs, …)
1st time: Warning
2nd time: Lock account 7 days
3rd time: Lock account for 15 days
Bring a stranger while making an order
1st time: Lock account 7 days
2nd time: Lock account 15 days
3rd time: Lock the account permanently
Drive too fast, disobey traffic rules, drive while not alert, use your phone while driving, or violate common driving directions (unsafe driving)
1st time: Warning
2nd time: Warning
3rd time: Lock account for 15 days
The partner did not pick up the customer but still clicked to end the trip
1st time: Warning
2nd time: Lock account 7 days
3rd time: Lock account for 15 days
Smoking while driving, initiating an order without confirmation to the Customer and other problems causing inconvenience to the Customer (inconvenience)
1st time: Warning
2nd time: Lock account 7 days
3rd time: Lock account for 15 days
Give the reason for not receiving the order and force the Customer to cancel the order
1st time: Warning
2nd time: Lock account 7 days
3rd time: Lock account for 15 days
Unprofessional, rude attitude towards customers
1st time: Warning
2nd time: Lock account 7 days
3rd time: Lock account for 15 days
Not wearing fully equipped (fully equipped including 2 helmets, 1 T-shirt or jacket)
1st time: Warning
2nd time: Warning
3rd time: Lock account for 15 days
Press the button “Start of the trip” before picking up and meeting guests
1st time: Lock account 7 days
2nd time: Lock account 15 days
3rd time: Lock the account permanently
Customer complains about vehicle condition or not clean clothes / helmet
1st time: Warning
2nd time: Warning
3rd time: 7 days account lockout
Drop off at a location different from the location booked on the app, or decline the correct track on the app
1st time: Lock account 7 days
2nd time: Lock account 15 days

Automatic suspension across the system:

Committing frauds for self-seeking purposes on be Group’s policy, including but not limited to making fake trips
1st time: Lock account 15 days
2nd time: Lock the account permanently
Coordinate with other drivers, other partners of be Group, customers, relatives and friends to commit fraud in order to profit from be Group’s policy, including but not limited to making trips fake
1st time: Lock account 15 days
2nd time: Lock the account permanently

Coordinate with other drivers, other partners of be Group, customers, relatives and friends to commit fraud in order to profit from be Group’s policy, including but not limited to making trips fake
1st time: Lock account 15 days
2nd time: Lock the account permanently
Using other suspicious devices or apps to fulfill an order to fraudulently
1st time: Lock the account permanently
Has a low average star count
1st time: Warning
2nd time: Lock account 7 days
3rd time: Lock account for 15 days
Data / order control when making an order
1st time: Lock the account permanently
Using the same device / application with others
1st time: Lock account 7 days
2nd time: Lock account 7 days
3rd time: Lock account for 15 days
There are suspicious transactions on the wallet aimed at fraud
1st time: Lock account 7 days
2nd time: Lock account 15 days
3rd time: Lock the account permanently

2. For customers

Manual suspension:

Actions related to Sexual Harassment against the driver (written or verbal) (serious offense: 1 time will be blocked; minor offense: 2 times will be locked)
1st time: Warning
2nd time: Lock account 15 days
3rd time: Lock the account permanently
Committing criminal acts during a trip with be Group
1st time: Lock the account permanently
Propagate or persuade others to spread fraudulent or fake news, defame the company directly or through the media
1st time: Lock the account permanently
Deliberately reporting and responding to untrue information, adversely affecting the driver’s partner
1st time: Lock the account permanently
Distributing driver partner’s phone number, photo or other information by any medium with malicious intent
1st time: Lock the account permanently
Customers have acts of threatening, offending the honor and dignity of Be Group’s employees
1st time: Lock account 15 days
2nd time: Lock the account permanently
Give goods or money to be Group employees for the purpose of breaking the rules of be Group
1st time: Lock the account permanently
Discovered and reported carrying weapons or drugs during the trip
1st time: Lock the account permanently
The customer has the act of hitting, threatening to kill (verbally or in writing) with the driver’s partner before, during or after the trip.
1st time: Lock the account permanently
No payment / inadequate payment for the driver’s partner
1st time: Lock the account permanently
Contacting a driver partner for the purpose of soliciting through rival companies before / during / after a trip (2 violations against 2 different drivers)
1st time: Lock account 15 days
2nd time: Lock the account permanently
Customer cannot contact / phone number is not real
1st time: Warning
2nd time: Warning
3rd time: 7 days account lockout
Guests told guests not to book flights
1st time: Warning
2nd time: Warning
3rd time: 7 days account lockout
The customer waits for the partner to arrive and then cancels / cannot be contacted
1st time: Warning
2nd time: Lock account 7 days
3rd time: Lock account for 15 days
Guests book multiple trips at once and then go with a partner who comes first
1st time: Warning
2nd time: Warning
3rd time: Lock account for 15 days

Automatic suspension:

Execute orders / create fake accounts or unusual transactions on the wallet through be Group’s system for profit.
1st time: Warning
2nd time: Lock account 7 days
3rd time: Lock account for 15 days

Cooperating with partner be Group to execute fake orders or unusual transactions on wallet through be Group’s system for profit
1st time: Warning
2nd time: Lock account 15 days
3rd time: Lock the account permanently
Committing fraud on be Group promotions
1st time: Lock account 7 days
2nd time: Lock account 15 days
Customer has an invalid account
1st time: Lock account 7 days
2nd time: Lock account 15 days
3rd time: Lock the account permanently
Note: if the customer is warned 3 times, it will be equal to 1 permanent termination.

3. The mechanism of reviewing and controlling information about e-commerce services of the Management Board of E-commerce Trading Floor #be

Adopt the reporting system to check and control information and detect and handle fraud and violations of regulations in service use.
The information review and control will combine BE GROUP’s manual methods, technology and automated systems. When detecting violations, depending on the level that there will be different sanctions.

The management board of E-commerce trading floor reserves the right to decide on the storage or removal of infringing information or coordinate with the competent State agency to resolve in case of serious violations.

Users who detect violations, have the right to notify BE GROUP Joint Stock Company through emailing: [email protected] or contact the switchboard 1900 232345. Customer care department will have task of receiving, checking and handling appropriately with the above violations.