How do customers distinguish whether they are using the services within a city or to a province?
On the customers' app, there are two visually distinguished sections: "be within a city" and "be to province" for long distances between cities or provinces.
Can a customer book a 1-way ride to a province?
Yes. Currently, with "be to province", a customers can request 2 types of trips:
one-Way and two-way.
What is the maximum waiting time that a customer can request? And how to
calculate waiting fee?
The maximum waiting time on the current app is 03 days. The waiting time will be automatically calculated by the period of time between the moment a driver finishes the first ride and the moment he begins the return ride. The waiting fee will be charged in accordance with be's standard price table. The total waiting fee will be added up on the trip fare displayed on the application. Please refer to the details at: https://www.be.xyz/tin-tuc/gioi-thieu-dich-vu-goi-xe-be-di-tinh
Who will pay tolls fees, parking fees and other additional charges?
The current fee of a trip using "be to province" service excludes toll charges, terminal fees, parking fees as well as other additional charges. So if these costs arise during a trip, customers will have to pay them for a driver. A driver and a customer are advised to exchange these surcharges together before starting a trip.
Why is there a difference between the fare displayed on the app at the start of booking and after the trip ends? Which fare will the customer pay for?
The fare displayed after the trip has ended may differ from the initial fare displayed on the app as the app has recalculated the actual waiting time, the actual distance, the actual travel time of a trip. Customers will be required to pay the fare displayed after the trip has ended.
Does the app automatically have "be go province" feature for a driver if they choose "auto-accept trip" mode?
No. If a driver chooses to turn on the mode providing the "be to province" service, each time there is a suitable booking, the application will notify the driver details of the booking: pick-up point, drop-off point, whether it's a 1-way or 2-way trip, vehicle type, waiting time that a customer requires... Based on this, the driver will decide if they want to accept the booking.
How long can a driver make the decision to accept a booking of a "be to province" trip?
A driver has to make a decision whether to accept a booking of a "be to province" trip within 15 seconds since the application starts giving a signal.
Can drivers benefit from current reward programs for drivers when they take "Be to province" trips?
Yes. "Be to province" trips are fully counted for current beCar reward programs, including daily, weekly and monthly programs.
Can a driver enable/disable the "be to province" service at his will?
Yes. A driver is entitled to decide whether to provide the "be to province" service or not.
In the case of trips with the payment method in cash, if a driver has problems collecting money from his customer (because he can't contact the customer or the customer refuses to pay), Does #be have any responsibility to support the driver?
#be is so sorry for the problem that might happen to our drivers in such a situation. For trips with the payment method in cash including surcharges or not, a driver must collect the sufficient amount from their passenger(s) at the end of the ride. In case a driver has a problem with collecting money from their passenger(s), #be regrets to be not able to support this amount, however, the driver may submit a support request on the application, or the 1900 232345 for #be to acknowledge the passenger's case.
Can't use a promo code?
A valid promo code will be automatically applied on Be app when you book. Click on the "Promotions" sections to see a list of available offers from Be. Respective value will be deducted from one trip's fare. If the promo code is invalid, please send us the screenshot for checking.
How do I create a Be account?
You need a valid email address and phone number to create your Be account. After entering your phone number, the system will send you an OTP via SMS with the phone number you just entered.
Enter the OTP and enter your full name and email to complete the account registration with Be. Once filled in, you can use the Be app to request a ride.
I want to add / change payment method?
Guests can pay for the trip with cash as well as additional payment methods. Currently, Be supports individual customers with two payment methods: Cash and Card.
Guide "ADD THE PAYMENT METHOD"
Select "Payments" from the app menu.
Click Add payment.
Add a payment method by manually entering card information or adding an alternative payment type.
How do I submit assistance for my trip?
Please click on the Help section from the main menu on the left side of the application screen to find a solution to your problem or send a support request to #be support.
In order for #be to provide quick assistance, please keep a few things in mind when submitting a support request:
Check the ride receipt to confirm the fare.
Select the correct trip from the Trip History if you need assistance with trip related matters.
Be sure to request more information and breakdown images or error images on the application screen, please be sure to provide the relevant image.
Describe the problem encountered clearly and specifically.
What is beCorporate?
beCorporate is a special product package for businesses depending on the needs of using and managing the travel and work of business employees.
Is using beCorporate charged?
When cooperating with #be, businesses do not need to pay any additional costs. On the contrary, businesses can enjoy discounts on freight rates based on their monthly use value.
I want to register beCorporate
Corporate customers can leave information under the registration form at https://www.be.xyz/khach-hang-doanh-nghiep#register-form, or contact #be's support call center: 1900 232345.
How to manage an employee's account?
Upon contracting with beCorporate, the person in charge of the business will be provided with an account to access #be's Business Management Portal, in which employees' accounts can be set up as required (quota, time, use radius allowed), and then manage the trip history. On the Management Portal, the person in charge of the Enterprise can access usage reports by department, group or employee.
What is the beLoyalty program?
beLoyalty is a loyalty program applied to all customers using services on be applications such as beBike, beCar, beDelivery.
What do I need to join the beLoyalty program?
You will automatically become a member of the beLoyalty program when using one of the services: beBike, beCar, beDelivery on #be application. There are 5 tiers of membership (including Membership, Silver, Gold, Platinum and Diamond). Membership tiers can be earned when you accumulate enough bePoint points according to the rules of each tier.
What is the bePoint bonus?
BePoint bonus points are accumulated when you use service on be app.
Will the bePoint reward point expire?
The number of bePoint points you accumulate over a 6-month period - for example from January 1 to June 30, or from July 1 to December 31 - is valid until the end of the next 6 months. Accordingly, bePoint bonus points are valid up to 1 year.
For example, your 5,000 bePoints accumulated during the ranking period January 1, 2020- June 30, 2020 will expire at 23:59 on December 31, 2020.
What is the offer of each membership tier?
With higher membership tiers, you will receive even more privileges and privileges.
Offerings may include point accumulation rate, be app service discounts, preferred services and offers from be Partners.
Will I be considered for membership upgrade?
Yes. If during a six-month period - for example from January 1 to June 30, or between July 1 and December 31 - you accumulate the required number of bonus points according to the higher membership tier requirements, you will be awarded Automatic upgrade. Furthermore, you will still retain this higher membership rank for the next 6 months.
Can my beLoyalty membership decrease?
As long as you accumulate enough points according to the rules of each beLoyalty membership tier for the first 6-month period - for example the period from January 1 to June 30 or the period from July 1 to December 31- you will maintain your membership for the next 6 months period.
If I lose my membership tier, how will my offers be affected?
If you are downgraded, you will no longer be able to enjoy the exclusive offers for your higher earlier beLoyalty membership tier.
Use your be service more and accumulate as many bePoint points as possible to maintain and upgrade your membership.
How will I use bePoint points?
With higher membership tiers, you'll get more privileges and privileges.
Offers may include point accumulation rate, #be app service discounts, preferred services and offers from #be Partners.
Where can I review my bePoint redemption transactions?
You can view details of redemption transactions in the section "Transaction history" in the beLoyalty of #be application.
Have the bePoint points and benefits changed?
Yes. be may change the offer and the bePoint accumulation rate for cash or credit / debit card payments on the #be app without prior notice. For details of the beLoyalty Service Regulations, please see here: www.be.com.vn/tin-tuc/beloyalty
If I receive a fraudulent message from #be, what should I do?
When you receive the message of fraud notification from #be, please send explanation information to [email protected] within 7 days of receiving the message. We will review and respond to the results as soon as possible.
What happens to my income when I get a text message saying I'm fraud?
Upon receiving the message of fraud detection, the following steps will be performed by #be system:
Temporarily hold your withdrawal request and send money back to your driver's account during the payment period you are found to be fraudulent.
Cancel the result of the driver's bonus for the payment, you were found to be cheating.
Cancellation of promotional money for customers for all trips of you that were found to be fraudulent.
Percentage of VAT, Personal Income tax and commissions are refunded on your promotional amount #be deducted.
What if I am found to commit fraud?
Depending on the level and frequency of fraud, frauds will be handled as follows:
For Partner Accounts:
Level 1: 1st warning. #Be will remind partners to adjust their behavior, avoid repeated violations in the future. Applies to minor and first-time violations.
Level 2: Temporary account lockout. The partner account will be temporarily deactivated within 7 days of waiting for the due diligence, the partner will suspend the business cooperation and participate in the programs and receive #be benefits. Applies to acts of violation for the second time or more or for the first time but to a serious extent and affect #be's image.
Level 3: Stop cooperating permanently. Partner accounts will no longer be able to join be. Applies to violations from the 3rd time up.
All bonus results during the fraud detection period will be forfeited. Also, promotions from fraudulent trips will not be paid. #be will refund the percentage of VAT, Personal Income tax and commission on the deductible amount.
What is #be's new payout time, when will I receive the bonus and the money?
- Time to transfer the bonus to the driver's account:
+ Transfer every Friday for bonus programs from 00:00 am Monday to 23:59:59 on Wednesday.
+ Transfers every Tuesday for bonus programs starting from 00:00 am on Thursday to 23:59:59 next Sunday.
- Withdrawal time: From March 25, 2020, beGroup will adjust the payment time for withdrawal requests from the Driver's Account to the Driver's bank account, details are as follows:
+ All withdrawal requests will be paid for every Wednesday.
+ Withdrawal requests are made from 0:00 on Wednesday to 23:59 on Tuesday (next week), to be paid on Wednesday (next week).
I cannot slide my trip start bar / trip start bar is not visible, what should I do?
Please exit the application, update to the latest version and try again. Please note: This is only possible within a radius of 600 meters from the pick up point. If you still cannot do this, please contact the operator 1900 23 23 45 for assistance.
I joined and running #be, how do I know if I am included in the new driver reward / active driver reward program?
Each #be bonus program has a specific schedule and schedule. After the program ends (for limited-time programs) or after closing the quantity (for limited quantity programs), #be will send SMS to the driver's phone number or send a message report on beDriver app to eligible driver to receive reward, then #be will proceed to transfer money in the adjacent payment period.
The application always shows a request for additional documents, what should I do?
Paper notification feature to remind partners to supplement all papers to ensure an uninterrupted account. If you have fully added, you can turn off the notification screen and go online as usual.
Why am I registering a 7-seater car but showing a 4-seater car?
For those who register for a 7-seater car, you can choose between 4 and 7 seats simultaneously according to the following instructions:
• Click the Menu icon in the top left corner of the application.
• Select Personal Information".• Select "Install" - "Type of service" - Check the box of 4 seats or 7 seats or select both types. "
I completed the registration process at the beHub Partner Support Center, when will my account be activated?
Within 24 hours of completing the registration process (received uniform for motorbike / stamp for 4-wheeled vehicle) You will be recharged into the driver's account and activated the account and receive SMS notifying successful account activation from be.
I go to pick up the passenger but have not reached the pick-up point, the customer has canceled the trip. Can I get assistance with the cost of picking up guests?
Currently #be no longer supports the cancellation fee, hope your driver sympathizes.
The driver arrives at the pick-up point and waits, but the passenger does not show up, the driver cannot contact the guest. Will the driver cancel the trip in this case will be included in the cancellation rate?
Yes. The driver's cancellation still directly affects the driver's cancellation rate. Drivers need to complete more trips to improve their proportions.
The app measures the wrong distance from A to B, resulting in an actual incorrect amount. Can I get a refund?
Answer: The driver collects the correct amount displayed on the application. Submit a support request for help in recalculating the actual amount.
When on the application of the driver and the customer shows the amount to be paid differently. How will the driver collect money?
The driver should collect the money according to the amount displayed on the Passenger application, then the driver needs to contact the operator 1900 23 23 45 for notification and assistance.