Frequent Customer Program Rules


1. Conditions of participation

  • Individuals wishing to use transport services can register to become a member of the program.
  • Customers register for membership of the program through the be app.
  • Customers, upon successful registration of Membership, will become a Member of the beLoyalty program.

2. Membership Rank

2. Membership Rank
a) Membership Rank
Customers who successfully register to participate in the Program will become Members.
b) Silver Rank
(i) Qualification criteria: Reach from 5,000 bePoint to less than 15,000 bePoint.
(ii) Members’ benefits and privileges include:

  • Redeem points into discounts for cars.
  • Redeem points for bonus truck (conversion rate: 1,000 bePoint = 1,000 VND for the ride)
  • Redeem points for Partner offers.

c) Gold Rank
(i) Qualification criteria: Reach from 15,000 bePoint to less than 40,000 bePoint.
(ii) Members’ benefits and preferences include:

  • Redeem points into discounts for vehicles;
  • Redeem points for bonus truck (conversion rate: 1,000 bePoint = 1,000 VND for the ride)
  • Redeem points for offers from a Partner;
  • Redeem points for a special monthly offer.

d) Platinum Rank
(i) Qualification criteria: Reach from 40,000 bePoint to less than 115,000 bePoint.
(ii) Members’ benefits and preferences include:

  • Redeem points into discounts for ride cars;
  • Redeem points for bonus truck (conversion rate: 1,000 bePoint = 1,000 VND for the ride)
  • Redeem points for offers from a Partner;
  • Redeem points for exclusive offers from a Partner;
  • Redeem points for monthly special offers;
  • Redeem points for quarterly special offers;
  • Receive exclusive benefits from a Partner.
  • Receive gifts from beGroup on birthday.

e) Diamond Rank
i) Qualifying criteria: Achieving from 115,000 bePoint or more.
(ii) Members’ benefits and preferences include:

  • Redeem points into discounts for ride cars;
  • Redeem points for bonus truck (conversion rate: 1,000 bePoint = 1,000 VND for the ride)
  • Redeem points for offers from a Partner;
  • Redeem points for exclusive offers from a Partner;
  • Redeem points for monthly special offers;
  • Redeem points for quarterly special offers;
  • Free to join events sponsored by beGroup;
  • The exclusive beige service privilege is exclusive to
  • Diamond members.
  • Receive gifts from beGroup on birthday.


Article 1. Scope
The Regulation on frequent flyer program (hereinafter referred to as “the Regulation”) stipulates the rights and obligations of members who join the frequent flyer program.

Article 2. Subjects of application
This Regulation applies to (i) Customers who use the services of BE GROUP Joint Stock Company through the application be registered to participate and meet the conditions of the frequent flyer program and ( ii) frequent flyer program partners.

Article 3. Interpretation of terms
a) “BE GROUP” means BE GROUP Joint Stock Company.
b) “Application be” means mobile application providing e-commerce services in the transportation sector established, managed and operated by BE GROUP.
c) “beLoyalty” means BE GROUP’s frequent flyer program built and developed on the basis of services provided through the application be.
d) “Partner” means an enterprise or business unit that signs a cooperation contract to provide rights, benefits and preferences to Members.
e) “Member” means an individual who has registered and completed the procedure to join the beLoyalty program.
f) “Membership Tiers” means a qualifying title for Members who join the beLoyalty and be considered on the beLoyalty criteria to enjoy various rights, benefits and privileges. Each Membership Class will receive special offers exclusive to that tier group of customers.
g) “bePoint” means a unit of points calculation of the beLoyalty program.
h) “BeLoyalty Account” means the Member ID account, containing the Membership information (full name, ID / CCCD number; year of birth) recording the bePoints that the Member has accumulated; history of bePoint redemption transactions and other essential information.
i) “Loyalty Points” means Affiliates’ points accumulated that have not been redeemed for benefits, offers and are still valid.
j) “Qualifying Score” means the Member’s total bePoints that have been successfully converted from the freight (freight) price in one qualifying period.
k) “Ranking Period” means a period of every 06 (six) months. There are two (2) qualifying periods in a year, including: The first period from January 1 to June 30; The second period is from July 1 to December 31.
l) “Offer” means a discount or other benefit according to each Member Class eligible for or redeeming bePoint points.

Article 4. Registration to join the beLoyalty program
1. Conditions for Membership registration
To become a member of the beLoyalty program, customers need to download and register a beLoyalty app account. beGroup will ask customers to provide information to identify the Member (full name, ID / CCCD number; year of birth).
2. Member understands, undertakes and warrants to be the sole owner of the app be.
3. Member is responsible for providing, updating information (full name, ID / CCCD number; year of birth), ensuring all information provided for application account registration and registration Membership is correct, complete. If any information you provide is incorrect or up to date, you may not receive the benefit (s) of the program.

Article 5. Membership Class and Membership Ranking Process
a) When joining the BeLoyalty Program, customers will become a Member of the program. Members will be ranked into different tiers based on the Member’s Ranking Score during the Ranking Period. Membership Tiers include: Membership Tiers, Silver Level, Gold Level, Platinum Level and Diamond Rank.
b) At the start of the program (December 16, 2019), if the Member has used the service through the be app before, the Member will be ranked based on all Members’ trips. From July 1, 2019 to December 8, 2019 .. From the start of the program, Members are entitled to the benefits of the respective Class and participate to accumulate points to qualify for the next period. according to the.
c) Every time you use the service through the be app, you will receive a bePoint. Once a Member’s Ranking Score reaches the minimum qualifying criteria for a higher Membership tier, the Member will be upgraded and receive the benefits, benefits and privileges offered to that Membership tier group. Members can check their Membership Tiers by browsing the beLoyalty on the be app.
d) On the last day of the Eligibility Period, the Member will be determined the Membership Rank for the next period based on the Ranking Score.

Article 6. BePoint conversion rate
1. For each successful ride (trip), the Member’s bePoint will be calculated by directly converting the Freight (s) after deducting the promotional value (s) (if any) with the pickaxe. that car.

For example:
“Platinum members through the beCar application, successfully order and use the beCar truck with a total freight of 90,000 VND (Ninety thousand VND) including VAT. In which, Members use a coupon code. Price is 20% of the freight, so the actual amount Members pay is:
90,000 VND – (20% * 90,000 VND) = 72,000 VND. ”
“As such, the member must pay the actual post-promotion freight of VND 72,000. In comparison to the above table of conversion rates, the bePoints that Members receive after this beCar ride are:

2% * 72,000 VND = 1,440 bePoint ”

2. Members ‘redeemed bePoints will be automatically added to the Members’ beLoyalty account after being redeemed by the system fastest and within 48 (forty eight) hours from the time the ride is completed.

3. Provisions on bePoints

  • The freight (charge) price for calculating bePoint is inclusive of VAT and will not include tolls, ferries, and yards; other surcharges, and other offers and discounts.
  • BePoints can only be redeemed from vehicles as prescribed in Clause 1 of this Article. For beRental trailers, the freight of these vehicles is not valid for bePoint points conversion.
  • Affiliates’ bePoints are not allowed to sell, inherit, loan, or loan; not authorize any third party to exercise one, some or all ownership rights; may not be used to secure any civil or commercial obligation of a Member or any third party, and bePoint is not, at the same time, any monetary value.
  • No points will be awarded for unsuccessful or cheating trips (trips).
  • Members can add points to their account from the BE GROUP promotion / promotion programs announced in advance.
  • Members can be awarded goodwill points in a number of cases where complaints have been resolved and determined by the fault of BE GROUP.

Article 7. Redemption of Loyalty Points
1. Depending on the Membership Class, benefits and privileges will apply, including but not limited to: offers and benefits provided by BE GROUP; offers and benefits from the Partner.

2. To use Loyalty Points to “Redeem points for bonus car picks”, Members do the following:
Step 1: Perform the operation of booking a trip with the inner city bus booking and delivery services.Step 2: In the option of payment method, select “Convert with bePoint”
Step 3: BePoint will be deducted corresponding to the amount paid for the trip.
The number of bePoints used to redeem benefits and offers will be deducted accordingly from the redeemed member’s total bePoints.

3. The weight of the program’s limited scope:
Membership, in addition to the terms and conditions of these Regulations, must comply with the terms and conditions of the Offer set forth by the provider of the Offer.
beGroups will not be responsible for the inability of the Affiliate to redeem the bonus or the cancellation of the reward due to the Partner cessation of joining the program; or due to change in business activities at the request of state agencies; or due to a change in the compensation policy of the program partners; or for other reasons, depending on the points announced by beGroup.
Not be responsible and settle for any claims related to Members’ use of bePont points and use of Partner products or services.

Article 8. Term of use of points
The bePoint Points for which a Member is redeemed from freight during one Class Period (“Period T”) will expire on the last day of the next Class Qualification (“Term T + 1”).

Article 9. Provisions on Incentives

  • An Offer redeemed from bePoint will be used according to the terms of that Offer.
  • Offers can be redeemed from bePoints subject to the availability of the product / service / relevant service provider.

Article 10. Violation of the Regulation on the BeLoyalty Program
1. Violations include but are not limited to:
a) Take detrimental actions (including damage to reputation, brand) for the program beLoyalty, BE GROUP, or partners of BE GROUP.
“b) There are acts of insult, assault on staff or partners of BE GROUP.
c) Members can transfer, inherit or mortgage Membership Class, accumulated points without BE GROUP’s approval. ”
d) Member violates the rules, regulations and terms and conditions of use specified at or on be app) There are other actions that BE GROUP claim to have violated the Program Rules.
2. BE GROUP will temporarily not accept to pay bonus, add points when discovering that Members have signs of conflict or suspect that they have violated the Program Rules or cancel the accumulated points that have been added or downgraded. member, close the member’s account when determining the incorrectly added points due to fraud or system error or violation of the cases specified in Clause 1 of this Article.

Article 11. Termination of Membership
1. Cases of Termination:
a) The member no longer needs to join the program and sends a request to terminate the membership to beGroup through the beGroup application.
b) Member dies, loses civil act capacity or other termination cases as prescribed by law.
c) The member violates the law, violates the rules, regulations, terms and conditions published by beGroup on the website:
d) When this Frequent Flyer Program is terminated for any reason.
e) Member does not provide correct and complete mandatory information of the Member (full name, ID / CCCD number; year of birth).
f) Other cases as required by law or as decided / required by competent government authorities.
2. Steps to terminate:
a) Termination by Member:
Option 1: Members send email termination requests that beGroup announced on the website from time to time.
Method 2: Send a termination request via Be Application:
Step 1: Select beLoyalty in the menu bar of the Application be.
Step 2: Select “Termination” and click “Agree” to confirm to submit your membership termination request.
Step 3: Through the request of the Member, beGroup will review and terminate the Membership of the Member.
b) Termination by beGroup: beGroup will send a notification to the Member through the be app.
3. Consequences of termination:
In any event of termination of Membership, rewards points, rankings (Members, Silver, Gold, Platinum, Diamonds) and related privileges will be forfeited and irreversible, and beGroup will be exempt from all liabilities related to compensation, reimbursement or any liability for bePoints, privileges and benefits that the individual terminated Membership had not used up to the time of termination. Membership way. In case it is possible to re-enroll in the program, the bePoint score will be recalculated from the beginning.

Article 12. Disclaimer of BE GROUP
BE GROUP is not responsible to Members for not providing part or all of the benefits of the program to Members in the following cases:
Data processing systems, software, signal transmission systems crash, fail, be hacked or for any other objective reasons beyond BE GROUP’s control.
When the be-account is stolen / lost / disclosed due to the fault of the Member resulting in loss or the bePoint is used incorrectly for the purpose of the Member, but the account member cannot promptly notify BE GROUP.
BE GROUP cannot transfer bePoints / offers to customers due to objective reasons beyond BE GROUP’s control.
Members violate the law, violate the rules, regulations, terms and conditions announced by BE GROUP on the website:
In other force majeure cases as provided for by law.

Article 13. General Terms
Depending on actual conditions, the Regulations and other policies published on the website may be amended / adjusted / suspended / terminated at BE GROUP’s sole discretion. and will (with or without) advance notice.
In the event of any inconsistency between these Terms and Conditions and be’s marketing or advertising materials in connection with the BeLoyalty Program Regulations, this beLoyalty Program Regulations will prevail. use.
The Member is solely responsible for any and all costs, taxes, fees, claims or liabilities (if any) arising out of the Member’s enjoyment of the program benefits.
The member is responsible for trips / services performed and other account operations (such as change of configuration, change of address, account information). Members need to be alert to spam emails, phishing scams and not share account information with email accounts coming from unauthorized addresses.
Dispute Resolution: These Regulations are governed by the laws of Vietnam. All disputes arising out of or relating to this Regulation will be attempted to settle by negotiation. In case the negotiation is unsuccessful within 30 (thirty) days, the Parties will have the right to bring the dispute to a competent court in Vietnam in accordance with law.
When a Member accesses and uses the website / Application be (including online service registration), he undertakes to read and understand that he fully agrees with the terms of this Regulation/.