Frequent Customer Program Rules
PROGRAM SCHEDULE
1. Conditions of participation
- Individuals wishing to use transport services can register to become a member of the program.
- Customers register for membership of the program through the be app.
- Customers, upon successful registration of Membership, will become a Member of the beLoyalty program.
2. Membership Rank
2. Membership Rank
a) Membership Rank
Customers who successfully register to participate in the Program will become Members.
b) Silver Rank
(i) Qualification criteria: Reach from 5,000 bePoint to less than 15,000 bePoint.
(ii) Members’ benefits and privileges include:
- Redeem points into discounts for cars.
- Redeem points for bonus truck (conversion rate: 1,000 bePoint = 1,000 VND for the ride)
- Redeem points for Partner offers.
c) Gold Rank
(i) Qualification criteria: Reach from 15,000 bePoint to less than 40,000 bePoint.
(ii) Members’ benefits and preferences include:
- Redeem points into discounts for vehicles;
- Redeem points for bonus truck (conversion rate: 1,000 bePoint = 1,000 VND for the ride)
- Redeem points for offers from a Partner;
- Redeem points for a special monthly offer.
d) Platinum Rank
(i) Qualification criteria: Reach from 40,000 bePoint to less than 115,000 bePoint.
(ii) Members’ benefits and preferences include:
- Redeem points into discounts for ride cars;
- Redeem points for bonus truck (conversion rate: 1,000 bePoint = 1,000 VND for the ride)
- Redeem points for offers from a Partner;
- Redeem points for exclusive offers from a Partner;
- Redeem points for monthly special offers;
- Redeem points for quarterly special offers;
- Receive exclusive benefits from a Partner.
- Receive gifts from beGroup on birthday.
e) Diamond Rank
i) Qualifying criteria: Achieving from 115,000 bePoint or more.
(ii) Members’ benefits and preferences include:
- Redeem points into discounts for ride cars;
- Redeem points for bonus truck (conversion rate: 1,000 bePoint = 1,000 VND for the ride)
- Redeem points for offers from a Partner;
- Redeem points for exclusive offers from a Partner;
- Redeem points for monthly special offers;
- Redeem points for quarterly special offers;
- Free to join events sponsored by beGroup;
- The exclusive beige service privilege is exclusive to
- Diamond members.
- Receive gifts from beGroup on birthday.
TERMS AND CONDITIONS
Article 1. Scope
The Regulation on frequent flyer program (hereinafter referred to as “the Regulation”) stipulates the rights and obligations of members who join the frequent flyer program.
Article 2. Subjects of application
This Regulation applies to (i) Customers who use the services of BE GROUP Joint Stock Company through the application be registered to participate and meet the conditions of the frequent flyer program and ( ii) frequent flyer program partners.
Article 3. Interpretation of terms
a) “BE GROUP” means BE GROUP Joint Stock Company.
b) “Application be” means mobile application providing e-commerce services in the transportation sector established, managed and operated by BE GROUP.
c) “beLoyalty” means BE GROUP’s frequent flyer program built and developed on the basis of services provided through the application be.
d) “Partner” means an enterprise or business unit that signs a cooperation contract to provide rights, benefits and preferences to Members.
e) “Member” means an individual who has registered and completed the procedure to join the beLoyalty program.
f) “Membership Tiers” means a qualifying title for Members who join the beLoyalty and be considered on the beLoyalty criteria to enjoy various rights, benefits and privileges. Each Membership Class will receive special offers exclusive to that tier group of customers.
g) “bePoint” means a unit of points calculation of the beLoyalty program.
h) “BeLoyalty Account” means the Member ID account, containing the Membership information (full name, ID / CCCD number; year of birth) recording the bePoints that the Member has accumulated; history of bePoint redemption transactions and other essential information.
i) “Loyalty Points” means Affiliates’ points accumulated that have not been redeemed for benefits, offers and are still valid.
j) “Qualifying Score” means the Member’s total bePoints that have been successfully converted from the freight (freight) price in one qualifying period.
k) “Ranking Period” means a period of every 06 (six) months. There are two (2) qualifying periods in a year, including: The first period from January 1 to June 30; The second period is from July 1 to December 31.
l) “Offer” means a discount or other benefit according to each Member Class eligible for or redeeming bePoint points.
Article 4. Registration to join the beLoyalty program
1. Conditions for Membership registration
To become a member of the beLoyalty program, customers need to download and register a beLoyalty app account. beGroup will ask customers to provide information to identify the Member (full name, ID / CCCD number; year of birth).
2. Member understands, undertakes and warrants to be the sole owner of the app be.
3. Member is responsible for providing, updating information (full name, ID / CCCD number; year of birth), ensuring all information provided for application account registration and registration Membership is correct, complete. If any information you provide is incorrect or up to date, you may not receive the benefit (s) of the program.
Article 5. Membership Class and Membership Ranking Process
a) When joining the BeLoyalty Program, customers will become a Member of the program. Members will be ranked into different tiers based on the Member’s Ranking Score during the Ranking Period. Membership Tiers include: Membership Tiers, Silver Level, Gold Level, Platinum Level and Diamond Rank.
b) At the start of the program (December 16, 2019), if the Member has used the service through the be app before, the Member will be ranked based on all Members’ trips. From July 1, 2019 to December 8, 2019 .. From the start of the program, Members are entitled to the benefits of the respective Class and participate to accumulate points to qualify for the next period. according to the.
c) Every time you use the service through the be app, you will receive a bePoint. Once a Member’s Ranking Score reaches the minimum qualifying criteria for a higher Membership tier, the Member will be upgraded and receive the benefits, benefits and privileges offered to that Membership tier group. Members can check their Membership Tiers by browsing the beLoyalty on the be app.
d) On the last day of the Eligibility Period, the Member will be determined the Membership Rank for the next period based on the Ranking Score.
Article 6. BePoint conversion rate
1. For each successful ride (trip), the Member’s bePoint will be calculated by directly converting the Freight (s) after deducting the promotional value (s) (if any) with the pickaxe. that car.
For example:
“Platinum members through the beCar application, successfully order and use the beCar truck with a total freight of 90,000 VND (Ninety thousand VND) including VAT. In which, Members use a coupon code. Price is 20% of the freight, so the actual amount Members pay is:
90,000 VND – (20% * 90,000 VND) = 72,000 VND. ”
“As such, the member must pay the actual post-promotion freight of VND 72,000. In comparison to the above table of conversion rates, the bePoints that Members receive after this beCar ride are:
2% * 72,000 VND = 1,440 bePoint ”
2. Members ‘redeemed bePoints will be automatically added to the Members’ beLoyalty account after being redeemed by the system fastest and within 48 (forty eight) hours from the time the ride is completed.
3. Provisions on bePoints
- The freight (charge) price for calculating bePoint is inclusive of VAT and will not include tolls, ferries, and yards; other surcharges, and other offers and discounts.
- BePoints can only be redeemed from vehicles as prescribed in Clause 1 of this Article. For beRental trailers, the freight of these vehicles is not valid for bePoint points conversion.
- Affiliates’ bePoints are not allowed to sell, inherit, loan, or loan; not authorize any third party to exercise one, some or all ownership rights; may not be used to secure any civil or commercial obligation of a Member or any third party, and bePoint is not, at the same time, any monetary value.
- No points will be awarded for unsuccessful or cheating trips (trips).
- Members can add points to their account from the BE GROUP promotion / promotion programs announced in advance.
- Members can be awarded goodwill points in a number of cases where complaints have been resolved and determined by the fault of BE GROUP.
Article 7. Redemption of Loyalty Points
1. Depending on the Membership Class, benefits and privileges will apply, including but not limited to: offers and benefits provided by BE GROUP; offers and benefits from the Partner.
2. To use Loyalty Points to “Redeem points for bonus car picks”, Members do the following:
Step 1: Perform the operation of booking a trip with the inner city bus booking and delivery services.Step 2: In the option of payment method, select “Convert with bePoint”
Step 3: BePoint will be deducted corresponding to the amount paid for the trip.
The number of bePoints used to redeem benefits and offers will be deducted accordingly from the redeemed member’s total bePoints.
3. The weight of the program’s limited scope:
Membership, in addition to the terms and conditions of these Regulations, must comply with the terms and conditions of the Offer set forth by the provider of the Offer.
beGroups will not be responsible for the inability of the Affiliate to redeem the bonus or the cancellation of the reward due to the Partner cessation of joining the program; or due to change in business activities at the request of state agencies; or due to a change in the compensation policy of the program partners; or for other reasons, depending on the points announced by beGroup.
Not be responsible and settle for any claims related to Members’ use of bePont points and use of Partner products or services.
Article 8. Term of use of points
The bePoint Points for which a Member is redeemed from freight during one Class Period (“Period T”) will expire on the last day of the next Class Qualification (“Term T + 1”).
Article 9. Provisions on Incentives
- An Offer redeemed from bePoint will be used according to the terms of that Offer.
- Offers can be redeemed from bePoints subject to the availability of the product / service / relevant service provider.
Article 10. Violation of the Regulation on the BeLoyalty Program
1. Violations include but are not limited to:
a) Take detrimental actions (including damage to reputation, brand) for the program beLoyalty, BE GROUP, or partners of BE GROUP.
“b) There are acts of insult, assault on staff or partners of BE GROUP.
c) Members can transfer, inherit or mortgage Membership Class, accumulated points without BE GROUP’s approval. ”
d) Member violates the rules, regulations and terms and conditions of use specified at https://www.be.com.vn or on be app) There are other actions that BE GROUP claim to have violated the Program Rules.
2. BE GROUP will temporarily not accept to pay bonus, add points when discovering that Members have signs of conflict or suspect that they have violated the Program Rules or cancel the accumulated points that have been added or downgraded. member, close the member’s account when determining the incorrectly added points due to fraud or system error or violation of the cases specified in Clause 1 of this Article.
Article 11. Termination of Membership
1. Cases of Termination:
a) The member no longer needs to join the program and sends a request to terminate the membership to beGroup through the beGroup application.
b) Member dies, loses civil act capacity or other termination cases as prescribed by law.
c) The member violates the law, violates the rules, regulations, terms and conditions published by beGroup on the website: https://www.be.com.vn
d) When this Frequent Flyer Program is terminated for any reason.
e) Member does not provide correct and complete mandatory information of the Member (full name, ID / CCCD number; year of birth).
f) Other cases as required by law or as decided / required by competent government authorities.
2. Steps to terminate:
a) Termination by Member:
Option 1: Members send email termination requests that beGroup announced on the website from time to time.
Method 2: Send a termination request via Be Application:
Step 1: Select beLoyalty in the menu bar of the Application be.
Step 2: Select “Termination” and click “Agree” to confirm to submit your membership termination request.
Step 3: Through the request of the Member, beGroup will review and terminate the Membership of the Member.
b) Termination by beGroup: beGroup will send a notification to the Member through the be app.
3. Consequences of termination:
In any event of termination of Membership, rewards points, rankings (Members, Silver, Gold, Platinum, Diamonds) and related privileges will be forfeited and irreversible, and beGroup will be exempt from all liabilities related to compensation, reimbursement or any liability for bePoints, privileges and benefits that the individual terminated Membership had not used up to the time of termination. Membership way. In case it is possible to re-enroll in the program, the bePoint score will be recalculated from the beginning.
Article 12. Disclaimer of BE GROUP
BE GROUP is not responsible to Members for not providing part or all of the benefits of the program to Members in the following cases:
Data processing systems, software, signal transmission systems crash, fail, be hacked or for any other objective reasons beyond BE GROUP’s control.
When the be-account is stolen / lost / disclosed due to the fault of the Member resulting in loss or the bePoint is used incorrectly for the purpose of the Member, but the account member cannot promptly notify BE GROUP.
BE GROUP cannot transfer bePoints / offers to customers due to objective reasons beyond BE GROUP’s control.
Members violate the law, violate the rules, regulations, terms and conditions announced by BE GROUP on the website: https://www.be.com.vn
In other force majeure cases as provided for by law.
Article 13. General Terms
Depending on actual conditions, the Regulations and other policies published on the website https://www.be.com.vn may be amended / adjusted / suspended / terminated at BE GROUP’s sole discretion. and will (with or without) advance notice.
In the event of any inconsistency between these Terms and Conditions and be’s marketing or advertising materials in connection with the BeLoyalty Program Regulations, this beLoyalty Program Regulations will prevail. use.
The Member is solely responsible for any and all costs, taxes, fees, claims or liabilities (if any) arising out of the Member’s enjoyment of the program benefits.
The member is responsible for trips / services performed and other account operations (such as change of configuration, change of address, account information). Members need to be alert to spam emails, phishing scams and not share account information with email accounts coming from unauthorized addresses.
Dispute Resolution: These Regulations are governed by the laws of Vietnam. All disputes arising out of or relating to this Regulation will be attempted to settle by negotiation. In case the negotiation is unsuccessful within 30 (thirty) days, the Parties will have the right to bring the dispute to a competent court in Vietnam in accordance with law.
When a Member accesses and uses the website / Application be (including online service registration), he undertakes to read and understand that he fully agrees with the terms of this Regulation/.
1.1 This provincial terms of service (old beRental terms of service) is a legal agreement between the parties including: Customers who need and use the service, Business cooperation partners with BE GROUP (Application Transport and Driver) and BE GROUP Joint Stock Company (hereinafter referred to as “BE GROUP”) when the Customer chooses to use the service and the Driver accepts to provide the service through the application be (hereinafter referred to as the “Terms of travel”).
1.2 By using the provincial travel service, the Customer, the Driver have read, understood and agreed to be bound by this travel report.
1.3 This Term for going to the province is an integral content of the Operation Regulations of the e-commerce platform, the General Terms of Use published by BE GROUP at the website address: https://www.be.xyz. If the contents specified in this Term for travel are different from the Regulation on the E-commerce floor and the General Terms of Use, the contents of these Terms and Conditions shall prevail. Any content that is not specified in this Clause be sent to the province shall apply according to the Regulation on E-commerce floor and the Terms of General Use and the provisions of law or under a separate agreement between the parties.
1.4 For the purpose of this Article to go to province, unless the context otherwise provides, the following terms are construed as follows:
Service or “Transport service” is the transport of passengers by contract by car with less than 9 seats, motorbike or motorbike through be application.
Be to province means a transport service with a point from one province or centrally run city to a destination in another province or centrally run city. Children who go to province include children who go to province one way and children who go to two ways.
“One-way province” is a transport service with a one-way journey starting from the origin and ending at the destination.
A two-way trip is a transport service with a two-way itinerary consisting of inbound and return directions, in which the outbound direction starts from the origin and ends at the destination and the return direction is in the afternoon. move in the opposite direction of arrival.
The “departure point” is the starting point of a transport direction.
Destination is the end of a shipping direction.
Carriage itinerary is the itinerary identified by the origin (s), destination, and destination; The start time, the stop time and the end time of the trip according to the Customer’s travel need are determined through the be application on the basis of the information requested by the Customer.
“Transport contract” means an agreement between a transport service provider for which the driver represents and the customer to provide transport services at the request of the connected Customer and enter into a contract. Electronic contract through application be.
Conditions of carriage are BE GROUP’s requirements and regulations to notify passengers related to transport services, including information displayed on the application be and / or in the Terms of travel. this and / or other forms of publication to the Customer.
1.5 Services provided within the transport itinerary with departure points being locations within the administrative boundaries of Hanoi City, Ho Chi Minh City and other provinces and centrally run cities where BE GROUP having business registration in accordance with the law. Scope of providing specific services in each period, BE GROUP will announce on application be before complying with regulations.
2.1 Process of providing and using the Service
To use the service to go to the province, Customer performs the following steps:
Step 1: Choose the service “be ready to go to the province”
The customer accesses the application be, on the application’s interface screen, the customer selects the item “Going to province”.
Step 2: Enter your Pick up / Destination
Customers enter the information of the Pickup Point and Destination of the itinerary.
Step 3: Confirm service request
After the customer enters the origin and destination information, the system will calculate the estimated cost of the trip. Customers refer to the fare and continue to choose the appropriate means of transportation, and choose the type of trip “one way” (be to province one way) or “two-way” (be for two-way province “) according to the needs of the Customer.
Note: When the customer is traveling to a two-way province, the customer will enter more information about the waiting time to make the return trip. If the waiting time is more than 4 (four) hours, Customer should click on the “Options” displayed on the be application and choose to adjust the start date and time of the return trip and select “Confirm”.
Step 4: Enter promotional code
Depending on the time and at BE GROUP’s decision, the promotion (s) will be provided by BE GROUP and notified to the Customer through the application be [in the title bar of the be application, the Customer enters section “Promotion” to view Promotion codes (if any). In case of having a promotional code, the Customer can choose (or enter) an appropriate promotional code (if any) to use it.
Step 5: Request the service (Booking car)
After performing the steps to provide service request information, the Customer makes a service request by selecting “Book a car” on the be app.
The system will process it and be sure to change the application interface to find driving for the trip.
Step 6: Use the service
After the driver receives the service, the customer gets on the car, the driver will perform the operation “Starting the afternoon”. The interface of the Customer’s be application will change to the status of the trip.
For a two-way trip, when the customer starts to return and the driver selects “Return start”, the be application will automatically calculate the actual waiting time from the “Arrival Ending” to the time “Starting in the afternoon”. The application screen will show details of the time waiting.
Step 7: Finish the trip and evaluate
After completing the trip, the application screen be displays detailed itinerary information including some information: total amount to be paid, travel time, waiting time and total distance move:
Customers evaluate and give feedback on the quality of services provided, thereby, BE GROUP will have more information to improve the quality of service for customers.
2.2
2.2 A Customer’s Booking Order (a Service Request) may not be executed successfully for various reasons, Customer’s account may be debited without a successful Confirmation of a successful Trip application is created. If the amount is deducted from the account or card, the Customer should contact BE GROUP’s customer service call center or send feedback through the be application to re-confirm the unsuccessful transaction before proceeding. practice the implementation of a new trip order.
3.1 Change of order
The booking change policy is not applied after the Booking has been successfully provided by the receiving driver.
3.2 Cancellation of a reservation
Cancellation of a Trip Order by the Customer: The Customer has the right to execute a Cancellation Order through the be application provided that it is prior to the time that the Driver commences the service (before the start of the trip). To cancel the trip, at application interface be, click on the option “Cancel trip” to change interface, then choose the reason for the cancellation and click “Cancel trip” to cancel the trip.
Cancellation of a booking order by BE GROUP and / or Driver: In case BE GROUP and / or the Driver cancels a booking, the application screen will display a notice of the customer’s trip being canceled for the Customer to know. The customer can use the service by repeating a new service request such as the provision and using the service mentioned in item II above.
4.1 Freight
Transport service fee is calculated according to the unit price for each kilometer and travel time of the total distance traveled and is displayed through the application be (hereinafter referred to as “Freight”).
Unit freight charge is announced by BE GROUP at the link https://www.be.xyz/dich-vu/van-chuyen. Customers access the link to see detailed unit prices. Depending on the time and according to the decision of BE GROUP, BE GROUP reserves the rights (including but not limited to: notice, amendment, supplement, termination, …) to the freight calculation unit.
The transport service charge displayed on the application be when the customer uses the transport service is the estimated price. Transport service charges may increase based on the actual travel distance required by the customer and approved by the driver. Freight charges increase due to travel outside the original transport itinerary at the request of the Customer as agreed by the Customer and the Driver according to the price bracket announced by BE GROUP from time to time or by the Customer and the Driver. agreement and added to the final cost, the customer must actually pay at the end of the trip.
The unit price for calculating service charges includes car rental, fuel, driver’s fee, travel time fee and waiting time fee; and in all cases, the unit freight charge does not include the surcharges specified in Clause 4.2 of this Section. Surcharges are paid by the Customer according to the Customer’s actual use for the Driver
Understandably, travel time fee and waiting time fee [waiting time fee is charged for the length of time a Driver waits to return on a two-way bus service (from the end of the afternoon) arrival until starting the return transfer)] will be automatically calculated by the system according to the actual time the customer uses the service and displayed on the beep application to let the driver and the customer know.
4.2 Other Surcharges
In the course of using the service, the additional charges incurred by the Customer according to the Customer’s actual use for the Driver include but are not limited to: bridges, ferries, yards.
Surcharges for bridges, ferries, and yards will be based on the actual charges incurred.
Other surcharges (if any) will be applied (i) as announced by BE GROUP from time to time through the website and / or through the Customer’s application before application or (ii) as agreed. Customer and Driver’s direct agreement when the service is provided / used.
Depending on each time and at BE GROUP’s decision, BE GROUP reserves the rights (including but not limited to: notice, amendment, supplement, termination, …) to the sub-unit price (s). fees, except Surcharge for tolls, ferries, yards.
4.3 Payment of transport service charges and surcharges
The process of payment for transport service charges as specified in the Regulation on Operation of the e-commerce floor is published at the website: https://www.be.xyz/quy-che-hoat-dong
The Customer can choose the form of payment for transport services by and the Surcharge (s) in Cash or by the Company (paid by the enterprise for the Enterprise’s management account).
For Surcharges, the maximum amount entered through the app be surcharges feature is VND 1,000,000 (One million VND). In case the total amount (s) is more than 1,000,000 VND (One million VND), the customer must make a cash payment directly to the driver.
In order to ensure the best service to the Customer, depending on the actual circumstances and conditions, the means of transport may be changed. The alternative transport vehicle has the same number of seats and conditions of use as the vehicle being replaced.
In the course of using the service, in the event that the vehicle used to transport is damaged and / or affected by other force majeure factors, the provision of the service cannot continue. The schedule of the trip has been established, depending on the specific case:
Customers can wait to fix the car (if possible) and no waiting time surcharge is charged; or
The customer chooses to cancel the trip by contacting BE GROUP’s customer service call center. Freight may be calculated based on the actual service used by the Customer. In this case, BE GROUP does not arrange alternative vehicles.
6.1 Each Customer is entitled to free baggage allowance of one piece / bag / pack / suitcase / item with no dimensions exceeding 100 cm (One hundred centimeters) and weighing no more than 30 kg (Thirty kilogram), at the same time satisfying the space conditions for the vehicle’s luggage (storage compartment) to hold, not exceeding the allowable vehicle load and not violating traffic laws for the vehicle customers, ensuring traffic safety principles. Additional charges for oversized and / or overcharged baggage may apply.
6.2 Passengers are responsible for taking care of their own luggage and property. BE GROUP and Driver are not responsible for the loss, damage or shortage of baggage / property that the customer brings before / during / after the journey of transportation.
6.3 Passenger undertakes, luggage and property to be carried are not on the list of goods banned from circulation, goods not allowed to be transported on passenger vehicles according to law provisions. To understand, all Customer’s violations related to baggage / property will be solely responsible for the Customer’s responsibility. In case the Customer violates the regulations on carry-on baggage, the Customer undertakes to be responsible to compensate for any damage incurred to BE GROUP and / or the Driver incurs.
6.4 BE GROUP and / or Driver has the right to request a check of Customer’s carry-on baggage if it is suspected that the carry-on baggage is oversized / overloaded or on the list of prohibited goods, goods are not allowed to operate. transfer on passenger vehicles according to the provisions of law. For the avoidance of doubt, the request and / or performance of a Customer’s carry-on baggage check does not mean that BE GROUP and / or the Driver is liable for Customer’s carry-on baggage, in In all cases, the Customer shall still bear full responsibility for the carry-on baggage specified in this Section VI.
6.5 Driver has the right to refuse transportation if Customer fails to comply with this Section VI.
7.1 The parties (BE GROUP, Partner, Customer) are committed to fully comply with this Terms and Conditions, Operation Regulation of the e-commerce platform, the General Terms of Use announced by BE GROUP at the website address. : https://www.be.xyz and relevant applicable law provisions.
7.2 BE GROUP and Partner (Transport Unit, Driver) commit to provide services to Customers:
Means of transport fully satisfy the conditions for participating in circulation according to the provisions of law; is maintained periodically, meeting technical standards in accordance with current law.
The driver is qualified to practice in accordance with the law, has experience in passenger transportation; Professional service provider trained.
Ensure compliance with the traffic safety law during transportation.
7.3 BE GROUP and / or the driver has the right to refuse service in the following cases:
Passengers’ baggage, items and property are on the list of goods banned from circulation or conditional circulation according to current law provisions.
Customers require drivers to transport more than the prescribed number of people; going on forbidden roads, narrow and dangerous roads; running in excess of the permitted speed; transporting a wanted person; Other requirements may cause traffic unsafety and any other illegal acts.
“Passenger baggage, items and property is on the list of goods banned from circulation or conditional circulation according to current law provisions.
Customers require drivers to transport more than the prescribed number of people; going on forbidden roads, narrow and dangerous roads; running in excess of the permitted speed; transporting a wanted person; other requirements may cause traffic unsafety and any other illegal acts. “
8.1 This Article to go to the province is first amended and supplemented on 12/12/2019 and comes into effect after 05 (five) days from the date of publication on the website https: // www .be.xyz and be application.
8.2 Depending on the time and according to the decision of BE GROUP, BE GROUP reserves the right to amend, supplement, and cancel the Terms and Conditions and publish via the BE GROUP website at least 05 (five) days. before applying changes.
8.3 Customers need to regularly monitor and update the changes of these Terms and Conditions, the Operation Regulations of the e-commerce platform, the General Terms of Use announced by BE GROUP at the website address: https: //www.be.com.vn before using the service.
1.1 Definition and interpretation
– This hourly terms of service is a legal agreement between the parties on the provision and use of hourly transport services, in which: the customer is the party wishing to hire the transport service; Be Group Joint Stock Company (“BEGROUP”) and business partnerships with BEGROUP (including Drivers and transport operators) are Parties engaged in business cooperation to provide Service of transportation.
– Hourly car rental means a customer hiring a passenger transport service by a less than 9-seat car from the service provider BEGROUP and BEGROUP’s business cooperation partners, in which the basis for calculating the price fee is the total time a customer uses the service.
– The time for the customer to use the service will start from the moment the driver starts picking up the customer at the pick up point to start providing the service to the time the driver returns the customer at the drop off point at the request of customers.
1.2 By using the Hourly Rent service, the Customer, the Driver have read, understood and agree to be bound by these Hourly Rent Terms of Service.
1.3 These Terms of Service Rent by hour are an integral part of the Operation Regulations of the e-commerce platform, the General Terms of Use published by BEGROUP at the website: https://www.be.xyz. If the content specified in these Hourly Rent Terms of Service is different from the E-commerce Floor Regulation and the General Terms of Use, the contents of these Hourly Rent Terms of Service have priority prevail. Any content that is not specified in these Hourly Rental Terms of Service shall be subject to the Regulation on E-Commerce and the Terms of Use and the provisions of law or a separate Agreement concluded between the parties. By using and providing the Hourly Rental service, the Customer, the Driver have read, understood and agree to be bound by this hourly rental service terms.
1.4 Services provided within Hanoi City, Ho Chi Minh City and other provinces and centrally run cities where BEGROUP has business registration in accordance with the law. The scope of providing specific services in each period, BEGROUP will announce on the application be prior to complying with the regulations.
2.1 Process of providing and using the Service
To use the hourly car rental service, the Customer shall follow the following steps:
Step 1: Select the hourly car rental service
The customer accesses the application be, on the application’s interface screen, the customer selects the item “Rent by hour“.
Step 2: Enter the pick up point and rental time
Customers enter the information of the pick-up point, choose the rental time based on the time packages offered by the application, the expected drop-off point
Step 3: Confirm service request
After customers enter the information of the pick-up point and rental time, the system will calculate the estimated fare of the trip. Customers refer to the tariff and continue to choose the appropriate means of transportation according to the customer’s needs.
Bước 4: Nhập mã khuyến mại
Tùy vào từng thời điểm và theo quyết định của BEGROUP,(các) chương trình khuyến mại sẽ được BEGROUP cung cấp và thông báo cho Khách hàng thông qua ứng dụng be [tại thanh tiêu đề của ứng dụng be, Khách hàng vào mục “Khuyến mại” để xem các mã Khuyến mại (nếu có)]. Trường hợp có mã khuyến mại, Khách hàng lựa chọn (hoặc nhập) mã khuyến mại phù hợp (nếu có) để sử dụng.
Step 5: Request the service (Booking car)
After performing the steps to provide service request information, the Customer makes a service request by selecting “Book a car” on the be app
Step 6: Use the service
After the driver receives the service, the customer gets on the car and discuss the itinerary with the driver. After reaching agreement, the driver will perform the operation “Start the trip”. The interface of the Customer’s be application will change to the status of the trip.
Step 7: Finish the trip and evaluate
After completing the trip, the be application displays a screen of the trip evaluation including some information: total amount to be paid, pick up point, actual trip time.
Customers evaluate and respond to the quality of the service provided, thereby, BEGROUP will have more information to improve the quality of service of the driver to the Customer.
2.2 A Customer’s Booking Order (a Service Request) may not be executed successfully for various reasons, Customer’s account may be debited without a successful Confirmation of a successful Trip application is created. If the amount is deducted from the account or card, the Customer should contact BEGROUP’s customer service call center or send feedback through the be app to confirm the unsuccessful transaction before proceeding. Order to book a new trip.
3.2 Cancellation of Booking:
Cancellation of a Booking by Customer: Customer has the right to execute a Cancellation order via the be application, provided that it is prior to the time that the driver commences the service (before the start of the trip). To cancel the trip, at the application interface be, go to the details of the trip, select “Cancel trip”, then choose the reason for the cancellation and click “Cancel trip” to cancel the trip.
Cancellation of a Trip Order by BEGROUP and / or Driver: In case BEGROUP and / or the Driver cancel the booking, the application screen will display a notice of the customer’s trip is canceled so that the Customer knows. The customer can use the service by repeating a new service request such as the provision and using the service mentioned in item II above.
4.1 Freight
Freight is calculated based on the total trip time including travel time and waiting time between stops and is displayed through the application be (hereinafter referred to as “Freight”).
The freight calculation unit price is published by BEGROUP at https://www.be.xyz/dich-vu/van-chuyen. Customers access the link to refer to detailed unit prices. Depending on the time and at the decision of BEGROUP, BEGROUP reserves the rights (including but not limited to: notice, amendment, supplement, termination, …) to the freight unit price.
The transport service charge displayed on the application be when the customer uses the transport service is the estimated price. Transport service fee may increase based on the actual trip time requested by the customer and approved by the driver. Freight costs increase due to incurring additional travel time exceeding the original estimated shipping time at the request of the Customer. The arising fee will be increased by the Customer and the Driver in accordance with the price bracket announced by BEGROUP from time to time or agreed by the Customer and the Driver and added to the final cost that the customer must actually pay when end the ride.
The unit price for calculating service charges includes the cost of car rental, fuel, driver’s fee, travel time fee; and in all cases, the unit freight charge does not include the surcharges specified in Clause 4.2 of this Section. Surcharges are paid by the Customer according to the actual use of the Customer to the Driver.
4.2 Other Surcharges
In the course of using the service, the additional charges incurred by the Customer according to the Customer’s actual use to the Driver include but are not limited to: bridges, ferries, yards.
– Surcharges for bridges, ferries, and yards will be based on the actual payable amount.
– Other surcharges (if any) will be applied (i) according to BEGROUP’s announcement from time to time through the website and / or through the Customer’s application before application or (ii) as agreed. the direct agreement between the Customer and the Driver when the service is provided / used.
– Depending on the time and at the decision of the mines, BEGROUP reserves the rights (including but not limited to: notice, amendment, supplement, termination, …) to the unit price for calculating surcharge (s) Except for tolls, ferries, and yards.
4.3 Payment of transport service charges and surcharges:
The process of payment for transport service charges as specified in the Regulation on Operation of the e-commerce floor is published at the website: https://www.be.xyz/quy-che-hoat-dong
The Customer can choose the form of payment for transport services by and the Surcharge (s) in Cash or by the Company (paid by the enterprise for the Enterprise’s management account).
For Surcharges, the maximum amount entered through the app be surcharges feature is VND 1,000,000 (One million VND). In case the total amount (s) is more than 1,000,000 VND (One million VND), the customer must make a cash payment directly to the driver.
In order to ensure the best service to the Customer, depending on the actual circumstances and conditions, the means of transport may be changed. The alternative transport vehicle has the same number of seats and conditions of use as the vehicle being replaced.
In the course of using the service, in the event that the vehicle used to transport is damaged and / or affected by other force majeure factors, the provision of the service cannot continue. The schedule of the trip has been established, depending on the specific case:
Customers can wait to fix the car (if possible) and no waiting time surcharge is charged; or
Customers choose to cancel the trip by contacting BEGROUP’s customer service call center directly. Freight may be calculated based on the actual service used by the Customer. In this case, BEGROUP does not provide an alternative vehicle.
In order to ensure the best service to the Customer, depending on the actual circumstances and conditions, the means of transport may be changed. The alternative transport vehicle has the same number of seats and conditions of use as the vehicle being replaced.
In the course of using the service, in the event that the vehicle used to transport is damaged and / or affected by other force majeure factors, the provision of the service cannot continue. The schedule of the trip has been established, depending on the specific case:
Customers can wait to fix the car (if possible) and no waiting time surcharge is charged; or
Customers choose to cancel the trip by contacting BEGROUP’s customer service call center directly. Freight may be calculated based on the actual service used by the Customer. In this case, BEGROUP does not provide an alternative vehicle.
7.1. The parties (BEGROUP, Partner, Customer) are committed to fully comply with these Hourly Leases, E-commerce Platform Operation Regulations, the General Terms of Use published by BEGROUP at the website address: https: //www.be.xyz and relevant applicable law provisions.
7.2. BEGROUP and Partner (Transport Unit, Driver) are committed to providing services to Customers:
– Means of transport fully satisfy the conditions for participating in circulation according to the provisions of law; is maintained periodically, meeting technical standards in accordance with current law; Clean, no bad smell, unpleasant odor.
– The driver is qualified to practice in accordance with the law and has experience in passenger transportation; Professional service providers trained; do not use alcohol, beer or other stimulants before and while providing the service.
– Ensure compliance with the traffic safety law during transportation.
7.3. BEGROUP and / or the driver has the right to refuse service in the following cases:
– Passenger baggage, items and property on the list of goods banned from circulation or conditional circulation according to current law provisions.
– Customers require drivers to transport more than the prescribed number of people; going on forbidden roads, narrow and dangerous roads; running in excess of the permitted speed; transporting a wanted person; Other requirements may cause traffic unsafety and any other illegal acts.
7.4. For clarity, Hourly Rent to provide transport services as defined in Clause 2, Section I of this Regulation, in case the Customer requests to use the Hourly Rent service through the application bridge for the journey out of the city limits where the trip begins, customers need to negotiate and obtain driver’s consent before the trip begins. The driver fully has the right to refuse this request of the customer.
8.1. This Hourly Lease was published on February 21, 2020 and is effective 05 (five) days from the date of its publication on the website https://www.be.com.vn and application. beige.
8.2. From time to time and at BEGROUP’s decision, BEGROUP reserves the right to amend, supplement, and cancel the hourly Terms of Rent and publish it via BEGROUP’s website at least 05 (five) days prior to the application. changes.
8.3. Customers need to regularly monitor and update the changes of these hourly Lease Terms, E-commerce Platform Operation Regulations, the General Terms of Use published by BEGROUP at the website: https: // www.be.com.vn before using the service.
